Customer Support FAQs

GENERAL

HOW DO I CANCEL AN ORDER?

Orders are processed within 24 hours. Should you need to cancel your order contact one of our Lash Experts at info@lashcritic.com or (301) 375-0950 within 30 minutes of order placement to cancel your order.

HOW DO I CONTACT CUSTOMER SERVICE?

You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm EST at info@lashcritic.com or via phone at (301) 375-0950.

HOW DO I APPLY FALSE EYELASH STRIPES?

  1. Carefully remove the lash from the eyelash tray, and check the eyelash fit, by aligning it with your natural lash line. If the lash extends past the outside corner of your eye, trim the excess.

    Tip: Use a tweezer to carefully hold one end of the eyelash band and gently peel it from the tray. Do not use your hands. You may accidentally peel the lash off the band instead.

  2. Apply a thin line of adhesive to the lash band, and wait 30-60 seconds, or until glue becomes tacky. Lash Critic's Brush-On Lash Adhesive is very easy to remove which will make your mink lashes last longer! Lash Critic's Brush-On Lash adhesive we recommend using with all Lash Critic eyelashes.
  3. Apply to eyelid as close to natural lash line as possible. 
  4. Hold down for a few seconds, and allow adhesive to dry.

HOW DO I CARE FOR MY FALSE EYELASH STRIPES?

  1. Keep away from water and heat.
  2. Remove before sleeping.
  3. After use, any excess adhesive should be carefully removed with a tweezer or fingers.
  4. Keep your mink lashes fluffy and beautiful longer by keeping mascara away from them.
  5. Always store lashes in the original lash tray, to keep their shape, and protect them for re-use.

DO YOU OFFER EXCHANGES AND RETURNS?

All sales are final. Due to the nature of our product and sanitation purposes, we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged to info@lashcritic.com.

WHAT LANGUAGE SHOULD MY ORDER BE PLACED WITH?

All orders must be entered and processed in English only.

WHICH CURRENCY WILL ORDERS PROCESSED IN?

Lash Critic only process orders in US Dollars. If you would like to convert your currency to US Dollars click here.